Once the order has been placed, you should receive a confirmation e-mail, which includes the order number and the billing and shipping addresses indicated by you. The updated status of your order can be tracked in real time. You will also receive an email with the tracking number as soon as the product is shipped. If you have received a defective item or that you have not ordered, please send an email to email@example.com specifying the order number and the problem encountered.
To request a return, contact us at firstname.lastname@example.org. You will receive a prepaid label by email, then you only have to put the item to be returned in the box in which you received the order and attach the label on the outside covering any other shipping label. Take your package to a post office to return it. For your peace of mind, we recommend that you request a shipping receipt. We will send you a confirmation by e-mail as soon as we have processed your return and you will receive your refund within 10-14 days. We remind you that you can make a return within 7 days of purchase.